You can reach the service desk by phone at (508) 609-4931 or by email at info@melbourneplantrecovery.com. For formal correspondence, our mailing address is 7620 Nolan Points. All channels are monitored during business hours (08:00–17:00 EST, Monday–Friday).

General inquiries receive an initial response within 4 business hours. Urgent matters related to active decommissioning or environmental reporting are escalated and typically answered within 1 business hour. SLA details are documented in your project agreement.

CEPA-related concerns should be directed to info@melbourneplantrecovery.com with the subject line "CEPA Report – [Site Name]". Our environmental compliance team reviews these submissions within 2 business days and provides a written acknowledgment with next steps.

Yes. For logistics coordination regarding heavy machinery transport, customs clearance, or auction scheduling, call (508) 609-4931 and select option 2. This line is staffed during extended hours (06:00–19:00 EST) to accommodate cross-border shipping timelines.

Our FAQ page covers topics such as equipment decommissioning steps, waste classification under CEPA, and documentation requirements for reclamation reporting. Visit the FAQ section on this site for quick reference before submitting a ticket.